Refund policy

Every Travian Toolbox purchase — a personal membership, seats, or an alliance plan — is a one-time payment for something you can use straight away, and that is why the price is low. Before you pay, try the tools: a free trial is offered from the extension when one is available, and every tool has a doc page that shows what it does.

1. What is not refunded

We do not refund a purchase, in full or in part, when:

• you change your mind, or stop playing or using the extension;
• the game server ends early, or you leave it;
• you bought a membership for the wrong player name or server;
• your game account is banned or deleted by Travian Games GmbH;
• you leave an alliance that has an alliance plan, or the alliance breaks up;
• a tool stops working for a while because Travian or inactivesearch.com changed their pages.

Seats never expire, so an unused seat is never lost: you can use it on any account later, or gift it where gifting is available.

2. When something goes wrong on our side

If you paid and did not get what you paid for — for example, PayPal confirmed the payment but the membership never activated, or you were charged twice for the same order — contact us. We will activate what you paid for, or cancel the duplicate payment. That is not a refund under this policy; it is us correcting a mistake.

3. Nothing renews automatically

Every payment is one-time, through PayPal. There is no subscription to cancel and nothing will be charged again without you starting a new payment.

4. Payment disputes

If you open a dispute or chargeback with PayPal or your card issuer for a purchase covered by this policy, we may suspend the memberships bought with that payment while the dispute is open. Please contact us first: most problems are solved faster that way.

5. Contact

Write to us on Discord or WhatsApp. Include the email address on your account, your player name and the server, so we can find your purchase.