FAQ
Questions, answered plainly.
Accounts & licences
What counts as one account?
One player name on one server. Madara on ts5 and Madara on ts6 are two accounts; two players on ts5 are two accounts as well.
Does the licence follow my PC?
No — it follows your Travian account. Sign in on any computer and the extension recognises it.
Can I move a licence to another account?
A licence belongs to the Travian account it was used on. Unused seats can go on any account, and you can gift them.
What happens when a server round ends?
Your licence ends with the server — there is no renewal. Keep a seat ready for the next round.
Buying & seats
When does a term start?
For a personal plan, the day you pay. For a seat, the day you use it.
Does it renew automatically?
No. Every payment is one-time, through PayPal — cards work through PayPal too. Nothing is ever charged again without you.
Do seats expire?
No. Seats never expire, so buying during a sale is safe.
Can I gift a seat?
Yes, by email. You can cancel the gift until your friend accepts it; after that it’s theirs.
Can I get a refund?
No — every sale is final, so try the tools before you buy. If you paid and your membership didn’t activate, contact us and we’ll put it right.
Alliance plan
Who pays for the alliance plan?
Any member of the alliance — no leader rank needed. It’s bought from the extension, on the server you play.
How long does it last?
Until the server ends. It doesn’t carry over to the next round.
What happens if someone leaves?
They stop being covered on that account.
I already paid for myself. Is that wasted?
No. When your alliance’s plan starts, the personal plan on your account becomes a seat you keep.
Sitters & support
Do my sitters need their own licence?
No. When you approve a sitter, they can use the tools on your account from their browser.
How do I reach you?
On Discord or WhatsApp — the contact page has the links. Mention your player name and server.
Still stuck?
Contact usAsk us on Discord or WhatsApp.